Infrastructure Support Specialist

6 days ago


Durham, North Carolina, United States Aspida Financial Services LLC Full time

About Us

Aspida Financial Services, LLC is a leading provider of retirement and reinsurance solutions, operating in the U.S. and Bermuda with total assets of $16.6 billion as of June 2024. Our mission is to be a trusted partner in our clients' financial security while driving growth through community involvement.

Our Culture

We foster a collaborative environment where individuals work together towards a common vision, embracing innovation and data-driven decision making. Our culture is built on three core values: Get $#+ Done, Do It with Moxie, and Have Fun.

The Role

As an Infrastructure Support Specialist, you will be responsible for providing top-notch support to users across various IT aspects. You will be the first point of contact for hardware, software, or network issues and maintain the service desk to ensure seamless user experience. Additionally, you will work directly with users, escalating complex issues when necessary, and contribute to onboarding new users by creating identities, mailboxes, and configuring hardware and peripherals.

Key Responsibilities

  • Service desk and fielding end-user requests
  • Maintaining the Remote Assist Teams channel
  • Monitoring and responding to infrastructure alerts
  • Onboarding new users
  • Hardware provisioning
  • Maintaining inventory
  • Active Directory management
  • Office 365 administration
  • Monitoring mail flow and policies within Proofpoint
  • Patching workstations and servers
  • Creating and maintaining documentation
  • Collaborating with senior engineers to understand existing infrastructure
  • Supporting VDI environments
  • Working closely with the Security team to ensure proper security controls

What We Offer

  • Salaried position with competitive compensation
  • Full-Time employment
  • Comprehensive benefits package

Requirements

  • At least 3 years of IT support experience required
  • Strong communication skills
  • Office 365 experience preferred
  • Citrix or VDI experience preferred
  • Linux experience is a plus
  • Demonstrated commitment to building and maintaining system documentation
  • Proficiency in Windows environments
  • Experience with Office 365 (Exchange Online and Azure AD)
  • Strong troubleshooting skills
  • Self-motivation and ability to thrive in a fast-paced environment


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