IT Infrastructure Expert

2 days ago


Durham, North Carolina, United States Broadcom Corporation Full time
Company Overview
Broadcom Corporation is a leading technology company that offers a range of innovative solutions for the IT industry. We are committed to helping our customers succeed by providing them with cutting-edge technology and exceptional customer support. As a member of our team, you will have the opportunity to work on exciting projects, develop your skills, and contribute to the success of the company.

Job Summary
We are seeking a highly motivated and experienced IT Infrastructure Expert to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to customers and ensuring that they have a seamless experience with our products. You will be part of a dynamic team that is passionate about delivering exceptional customer service and support. This is an excellent opportunity for someone who is looking to build a career in the IT industry and wants to work with cutting-edge technology.

Responsibilities
The selected candidate will be responsible for:
  • Providing technical support to customers through phone, email, and chat
  • Troubleshooting customer issues and resolving them in a timely manner
  • Collaborating with internal teams to resolve complex customer issues

Requirements
To be successful in this role, you will need:
  • A Bachelors degree or equivalent years of experience
  • 5+ years of industry working experience
  • Excellent communication skills and technical knowledge of IT infrastructure technologies
  • Fluency in spoken and written English language


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