Front Desk Specialist

2 months ago

Binghamton, New York, United States Guthrie Full time

Job Summary:

The Patient Service Specialist is a vital member of the Guthrie team, providing exceptional patient care and support in a fast-paced medical office environment. As a Patient Service Specialist, you will be responsible for delivering outstanding customer service, ensuring seamless patient experiences, and contributing to the overall success of our organization.

Key Responsibilities:

  • Provide warm and welcoming greetings to every patient, ensuring a positive first impression.
  • Answer telephones in a friendly and efficient manner, adhering to Guthrie's Telephone Standards.
  • Schedule and maintain patient appointments electronically, verifying patient information and assigning B# / MRN to new patients.
  • Register patients, reviewing and verifying demographic and insurance information, and scanning current insurance cards into the patient's confidential medical record.
  • Verify patient eligibility for major insurance carriers, complete insurance forms, pre-certifications, and referrals as needed.
  • Collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration, adhering to Guthrie Medical Group's policies and guidelines.
  • Perform daily cash-out and balancing in accordance with the Patient Cash Control Policy.
  • Act as a liaison between patients, physicians, hospital staff, and organizational departments, ensuring seamless communication and information exchange.
  • Adhere to departmental and organizational policies, attending meetings and huddles as required.
  • Prioritize daily tasks simultaneously in a fast-paced environment, maintaining a strong team structure.
  • Maintain strict confidentiality related to patient health information, adhering to HIPAA compliance.
  • Assist with and complete other projects or duties as assigned, participating in all quality initiatives established by the organization.

Requirements:

  • High School diploma/GED required; graduation from a Medical Office Assistant school preferred.
  • Demonstrated customer service commitment in a fast-paced environment, with a minimum of 1 year experience in a customer service related field preferred.
  • Medical office experience and knowledge of medical terminology preferred.
  • Comfortable with computers and learning new applications.

Compensation:

The pay range for this position is $16.00-$22.37 per hour.

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