Hotel Receptionist

Job Title: Hotel Front Desk Clerk

Job Summary: We are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at DoubleTree by Hilton Hotel Binghamton.

Key Responsibilities:

* Greet and check-in guests, manage their account information, and ensure they have everything they need for an exceptional stay.
* Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs.
* Work with the housekeeping staff to ensure rooms are ready for new guests.
* Handle customer complaints as necessary.
* Maintain accurate records of all hotel guest account information.

Requirements:

* 1+ year of hotel industry experience or related job preferred.
* High school graduate, GED recipient, or equivalent.
* Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
* Experience answering telephone calls and troubleshooting stressful situations.
* Familiarity with Microsoft Office and reservation management systems.

About Us:

DoubleTree by Hilton Hotel Binghamton is conveniently located in downtown Binghamton's business and government districts. Our hotel is situated near the confluence of the Chenango and Susquehanna Rivers, offering easy access to all major highways.

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