Help Desk IT Support Specialist
2 days ago
We are seeking a highly skilled Help Desk IT Support II to join our team at Triple Cities Network Solutions LLC. As a Help Desk IT Support II, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring timely resolution and follow-up.
Key Responsibilities:
- Respond to telephone calls, emails, and personnel requests for technical support; identify, research, and resolve technical problems.
- Diagnose calls to determine level of technical assistance required; if unable to resolve problem, transfer call in accordance with escalation procedures.
- Provide support for all user IT related issues; work with available resources to provide effective solutions, break/fix and problem resolution.
- Train users in the proper use of hardware as necessary.
- Document and update technical and non-technical solutions.
- Maintains IT equipment database.
- Assist remote Network Administrators as needed.
- Work call center with a team of other Technicians.
- Help and assist with conference room equipment setup and support.
Requirements:
- Advanced troubleshooting ability and highly knowledgeable in desktops, laptop, printers, and imaging devices.
- Ability to work in a team environment and communicate effectively with clients.
- Strong problem-solving skills and ability to think critically.
- Excellent customer service skills and ability to work in a fast-paced environment.
About Us:
Triple Cities Network Solutions LLC has been serving the New York area since 2016, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses. Our goal is to provide enterprise-level IT practices and solutions to the small business sector, with small business prices.
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