Help Desk IT Support Specialist

2 days ago


Binghamton, New York, United States Triple Cities Network Solutions LLC Full time
Job Summary

We are seeking a highly skilled Help Desk IT Support II to join our team at Triple Cities Network Solutions LLC. As a Help Desk IT Support II, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring timely resolution and follow-up.

Key Responsibilities:

  • Respond to telephone calls, emails, and personnel requests for technical support; identify, research, and resolve technical problems.
  • Diagnose calls to determine level of technical assistance required; if unable to resolve problem, transfer call in accordance with escalation procedures.
  • Provide support for all user IT related issues; work with available resources to provide effective solutions, break/fix and problem resolution.
  • Train users in the proper use of hardware as necessary.
  • Document and update technical and non-technical solutions.
  • Maintains IT equipment database.
  • Assist remote Network Administrators as needed.
  • Work call center with a team of other Technicians.
  • Help and assist with conference room equipment setup and support.

Requirements:

  • Advanced troubleshooting ability and highly knowledgeable in desktops, laptop, printers, and imaging devices.
  • Ability to work in a team environment and communicate effectively with clients.
  • Strong problem-solving skills and ability to think critically.
  • Excellent customer service skills and ability to work in a fast-paced environment.

About Us:

Triple Cities Network Solutions LLC has been serving the New York area since 2016, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses. Our goal is to provide enterprise-level IT practices and solutions to the small business sector, with small business prices.



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