Customer Service Representative

4 weeks ago

Portland, Oregon, United States OSI - Aviation & Medical Recruitment Full time
Job Summary

Job Title: Front Desk Agent

Job Type: Full-time

Industry: Aviation & Medical Recruitment

Job Description:

Key Responsibilities:
  • Provide exceptional customer service to clients and guests, ensuring a 5-star experience.
  • Develop and maintain business relationships with clients, identifying opportunities for growth and retention.
  • Manage client interactions, including negotiations, contract openings, and closures.
  • Respond to client inquiries, concerns, and issues in a timely and professional manner.
  • Assist clients with inquiries and concerns, both in person and over the phone.
  • Communicate company products, services, and policies to clients.
  • Perform tasks such as pickup and dropoff services, shuttle delivery, and logistics.
  • Research clients prior to their arrival and offer service upgrades.
  • Utilize company-wide programs, sales development, prospecting, projects, guest events, and reporting for group business development.
  • Achieve monthly, quarterly, and annual revenue goals.
  • Maintain a clean and organized work area.
  • Wear proper uniform at all times while working.
  • Be ready to work at the start of scheduled shifts.
  • Follow lawful directions from supervisors.
  • Uphold company nondisclosure and confidentiality policies and agreements.
  • Work evenings, weekends, and holidays as required.
Requirements:
  • Ability to manage guest services effectively and successfully.
  • Ability to work individually or within a team environment.
  • Ability to work a flexible schedule, including weekends, evenings, and holidays.
  • Ability to maintain and project professional behaviors towards clients and associates.
  • Ability to work in varying environments, such as indoors and outdoors.
  • Must be a self-starter and proactive.
  • Excellent customer service skills, commitment to excellence, and high standards.
  • Excellent written and verbal communication skills.
  • Good judgment with the ability to make timely and sound decisions.
  • Ability to accept instructions or directions and see them through to completion.
  • Demonstrated ability to make successful presentations to individuals and/or groups.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Physical Requirements:
  • Ability to stand, walk, bend, and reach for up to 8 hours.
  • Ability to lift a minimum of 45 lbs without assistance.
  • Ability to work in weather and elements and with varying degrees.
  • Work between frequently alternating environments, inside and outside, sun light and office light.
  • Applicant must possess all auditory, speaking, and communicating capabilities necessary to complete the responsibilities detailed above.
Benefits

2022 Employee Benefits for Full-time Employees:

  • 100% Employer Paid Medical, Dental, Vision, Basic Employee Life/AD&D Insurance, Short & Long Term Disability Insurance (for those in states where it is not offered).
  • Employee Assistance Program.
  • Estate Planning Assistance: Will Prep, Living Trust, Healthcare Directives, Power of Attorney.
  • Identity Theft Assistance Services.
  • Travel Assistance through Mutual of Omaha.
  • COVID-19 Resources (telehealth, mental health benefits, and testing).
  • Health Support Programs for Maternity, Gym & Health Coaching, Natural Products & Services.
  • Pharmacy Discount Programs through CVS & Good RX.
  • 401(k) Retirement Program and Education on Financial Services.
  • Supplemental Employee, Spouse, and Child Life.
  • 2 Weeks accrued Vacation with cash out program after 1st year.
  • Generous Sick and Safe accrued Pay.
  • 7 Paid Holidays, Paid Birthday off.
  • Cell Phone Pay of $40.00 a Month for hourly employees.
  • $ Retention Bonus (1 year).
  • $ Referral Bonus Program.
  • Employee Discounts for Auto Rentals (Friends & Family).
  • Employee Wholesale Auto Purchase Program.
  • Perks @Work Program, thousands of discounts for just about everything.
  • Access to full library of online professional career training, from sales to software and nearly everything in between.

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