Front Desk Coordinator

13 hours ago


Battle Creek, Michigan, United States Firekeepers Casino Full time
About the Role:

We are seeking a highly skilled and experienced Front Desk Coordinator to join our team at FireKeepers Casino Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling customer inquiries, and resolving issues in a professional and courteous manner.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will be responsible for processing guest check-ins and check-outs, managing room assignments, and ensuring that all guest requests are met in a timely and efficient manner.

This is an exciting opportunity to join a dynamic and growing organization, with a strong focus on customer satisfaction and employee development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this role.

Responsibilities:
  1. Manage front desk operations, including checking in and out guests, assigning rooms, and handling customer inquiries
  2. Ensure that all guest requests are met in a timely and efficient manner, resolving any issues that may arise
  3. Process payments and handle cash transactions, maintaining accuracy and attention to detail
  4. Work effectively as part of a team to achieve goals and objectives, collaborating with colleagues to ensure seamless delivery of services


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