Front Desk Representative

21 hours ago


Battle Creek, Michigan, United States Firekeepers Casino Full time
Job Summary: We are seeking a highly skilled Front Desk Agent to join our team at FireKeepers Casino Hotel. As a Front Desk Agent, you will be responsible for providing exceptional guest service and ensuring that all guests have a memorable and enjoyable experience.

In this role, you will be the first point of contact for our guests, and you will be responsible for checking-in and checking-out guests, responding to their inquiries, and resolving any issues that may arise during their stay.

To succeed in this role, you must possess excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You must also be proficient in using computer systems, including Opera and HotSOS, and be able to maintain accurate records and perform tasks with high attention to detail.

We offer a competitive salary of $40,000 - $60,000 per year, based on experience, plus benefits and opportunities for career advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Provide exceptional guest service and ensure that all guests have a memorable and enjoyable experience.
  • Check-in and check-out guests, respond to their inquiries, and resolve any issues that may arise during their stay.
  • Maintain accurate records and perform tasks with high attention to detail.
  • Work effectively in a fast-paced environment and be able to multitask with ease.
  • Be proficient in using computer systems, including Opera and HotSOS.

Requirements:
  • Bachelor's degree or equivalent experience required.
  • 1-2 years of customer service experience required.
  • Excellent communication skills, both written and verbal.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in using computer systems, including Opera and HotSOS.


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