Front Desk Receptionist

6 days ago

Battle Creek, United States Gatsby Cannabis Full time
Description

We are looking to add a Front Desk Receptionist to our team. This individual is the first person that our customers will see and must represent the company in a positive manner. We want to make sure all customers have a five star experience at our shop from the time they walk in until the time they leave. The receptionist is the very first point of contact with whom customers interact. Receptionists should create a welcoming environment, greeting, informing, and directing customers in a courteous and professional manner.

Responsibilities

Receptionist Duties by Category:

Operations

•Follow all company policies and procedures.

•Handle customer complaints with professionalism and calmness.

•Adhere to loss prevention and security policies and practices.

•Assist with online orders and curbside operations, if applicable.

•Report any perceived inventory loss to direct managers.

•Support the execution of all opening and closing checklists.

•Verify visitor IDs and ensure they sign in on the sign-in sheet.

•Answer phone calls professionally and escalate calls as needed.

•Notify staff of guest arrivals and manage guest flow onto the sales floor to ensure a

positive, timely experience.

•Update menus and signage with informative and visually appealing content.

Compliance

•Operate within state and CRA regulations and guidelines.

•Accurately verify customer identification following company SOPs.

Sales

•Stay updated on store goals, KPIs, and individual performance metrics.

•Align with upper management to support the success of promotions, loyalty programs,

and app downloads.

•Help maintain visual standards as directed by the company.

•Utilize the budtender playbook as a standard for effective sales execution.

•Maintain a thorough understanding of the product range, including strains, edibles,

concentrates, and accessories.

•Educate customers on product benefits, proper usage, and potential effects to assist in

informed decision-making.

•Handle customer inquiries, concerns, and complaints with empathy and professionalism.

•Conduct sales transactions accurately, including cash handling.

•Encourage satisfied customers to leave reviews on public platforms to enhance the

company's reputation and attract new customers.

Inventory

•Stay informed on regulatory updates.

•Ensure only compliant, non-expired products are sold to maintain quality and safety.

•Keep inventory in designated areas to minimize loss and maintain accurate stock levels.

Staff

•Contribute to a positive environment that encourages teamwork and engagement.

•Report all employee issues to the General Manager.

•Participate in creating a respectful, warm, and friendly work atmosphere that aligns with

company brand values.

•Minimize interpersonal conflicts to foster a positive work environment and boost morale.

Accounting

•Request change for the register in advance to prevent shortages.

•Submit tips to leadership according to company policy.

•Report any cash discrepancies to leadership.

•Accurately record all time punches using the company's clock-in application.

Additional Expectations

•Assist with setting up company events at the store level.

•Complete tasks assigned by management as needed.

•Cross-train and support inventory and budtender roles as required.
••Maintain cleanliness during downtime to uphold a professional customer experience.

Qualifications

•Must be at least 21 years old and a resident of Michigan.
•Must be able to work a full-time schedule that will include weekends, evenings, and holiday shifts.
•Must have reliable transportation.
•Must have cash handling experience. Strong customer service background is preferred.
•Point of sale experience preferred.
•Must be able to pass a background check.
•Levels Cannabis equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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