Area Director of Account Management

4 days ago

Alpine, California, United States Kaiser Permanente Full time
Job Summary:
As a seasoned leader, you will direct the long-term strategic direction of sales and retention strategies for health insurance or workers compensation accounts, aligning with company-wide initiatives. You will establish best practices for utilizing resources, technology tools, and customer performance data to meet competitive revenue and growth targets. You will oversee relationships with customers, consultants, brokers, and/or channel partners, ensuring their overall needs are met. You will provide consultation to teams in developing recommendations to support health benefits strategy and offering. You will represent the marketplace perspective to influence strategic direction and decision-making of senior leadership. You will be accountable for Key Performance Indicators (KPIs) to drive the sustained growth and competitive position of KP in the market.
Key Responsibilities:
  • Develop and implement strategies to prepare individuals for growth opportunities and advancement, building internal collaborative networks for self and others. Solicit and act on performance feedback, driving collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrate continuous learning, overseeing the recruitment, selection, and development of talent, ensuring performance management guidelines and expectations to achieve business needs.
  • Oversee the operation of multiple units within a department by identifying member and operational needs, ensuring the management of work assignment completion, translating business strategy into actionable business requirements, and ensuring products and/or services meet member requirements and expectations while aligning with organizational strategies.
  • Manage experience customer and market turnaround by establishing long-term strategic direction for team member communications with customers, consultants, brokers, and/or channels for contract, benefit/service, and renewal activities and resolve escalations when needed, serving as an expert on product knowledge and directing team members to educate customers, consultants, brokers, and/or channel partners, resolving any questions or concerns.
  • Demonstrate commitment to KP sales and retention goals by directing the team to meet or exceed challenging targets for retention and growth for accounts in the Book of Business, establishing company-wide Key Performance Indicators (KPIs), and monitoring progress using the Customer Relationship Management (CRM) platform.
  • Contribute to the execution of sales and renewals by directing broad strategy for RFR processes, troubleshooting and resolving escalations when necessary, establishing and promoting best practices for teams sales and renewals, including administration, negotiations, and presentations, and rate product and benefit/service validation.
Requirements:
  • Minimum three (3) years of experience in a leadership role with direct reports.
  • Bachelor's degree in Mathematics, Statistics, Engineering, Social/Physical/Life Science, Business, or related field AND minimum nine (9) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum twelve (12) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
Additional Requirements:
  • Knowledge, Skills, and Abilities (KSAs): Change Management; Negotiation; Customer Data; Benefits/Services; Brand Strategy; Market Research; Persuasion; Sales Operations; Sales Opportunity Orchestration; Sales Performance Data; Sales/Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service; Underwriting

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