Customer Service Representative

4 weeks ago

Minneapolis, Minnesota, United States Sixt Full time

**Job Summary**

Sixt is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Minneapolis. As a key member of our customer service team, you will be responsible for delivering exceptional service to customers from around the world.

**Key Responsibilities**

  • Welcome and greet customers as they arrive on the lot, ensuring a positive and welcoming experience.
  • Ask about their experience with Sixt and record feedback to improve future rental experiences.
  • Verify that customers have all personal belongings from the vehicle.
  • Discreetly check vehicles for damage on incoming vehicles and direct customers to the counter for completion of damage/loss reports.
  • Use proper statements to determine if vehicles are being returned with a full tank of gas.
  • Advise and review rental charges, providing an accurate receipt to the customer.
  • Provide information regarding transportation to the airport terminal.
  • Complete a service alert for any mechanical and/or body damage communicated by customers.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep the lot organized for ease of access and traffic flow.
  • Work in outdoor weather conditions, including direct sunlight, rain, heat, or cold.

**Requirements**

  • High school diploma or equivalent.
  • Minimum 1 year of customer service experience.
  • Must be at least 21 years old and have a valid driver's license with a clean driving record.
  • Exceptional interpersonal and relationship-building skills.
  • Strong verbal and written communication skills.
  • Strong organizational skills and the ability to multi-task.
  • Ability to manage stressful or unusual situations to maintain good customer service.
  • Basic computer navigation skills and knowledge of Microsoft Office applications.
  • Ability to work 40 hours per week, including day and/or evening hours.
  • Likely to require at least 5-10% travel, some of which may be by airplane.
  • Must be willing to wear company uniforms.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Ability to communicate in other languages is a plus.

**About Sixt**

Sixt is a global mobility service provider with over a century of innovative products and customer-orientated services. Our success and dynamic growth are based on our employees' commitment. We champion an energized work culture, development opportunities, and growth potential. In addition, we offer a competitive salary and employee benefits.

**Field:** Customer Service

**Location:** Minneapolis

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