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Front Office Representative

2 months ago


Hauppauge, New York, United States Remington Full time

Job Summary

We are seeking a highly motivated and detail-oriented Front Office Agent to join our team at Remington. As a Front Office Agent, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.

Key Responsibilities

  • Guest Service
    • Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
    • Assist in pre-registration and blocking of reservations when necessary.
  • Front Desk Operations
    • Promptly, accurately and efficiently know how and where to post all charges.
    • Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
  • Cash Handling
    • Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
  • Reservations and Cancellations
    • Review any reservations with special requests and work to block rooms accordingly.
    • Have knowledge of hotel rates, discounts and how to handle each.
    • Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes.
    • Know and follow cancellation procedures and relocation procedures when necessary.

Requirements

  • High Work Ethic and Self-Initiative
    • High work ethic and self-initiative.
  • Varying Schedules
    • May be required to work varying schedules to include nights, weekends, and holidays.
  • Team Player
    • Someone who enjoys working as and being part of a team that provides great experiences for our Guests.