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Front Office Representative
2 months ago
Job Summary
We are seeking a highly motivated and detail-oriented Front Office Agent to join our team at Remington. As a Front Office Agent, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.
Key Responsibilities
- Guest Service
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Assist in pre-registration and blocking of reservations when necessary.
- Front Desk Operations
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Cash Handling
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Reservations and Cancellations
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes.
- Know and follow cancellation procedures and relocation procedures when necessary.
Requirements
- High Work Ethic and Self-Initiative
- High work ethic and self-initiative.
- Varying Schedules
- May be required to work varying schedules to include nights, weekends, and holidays.
- Team Player
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests.