Retail Associate

3 days ago


Canton, Michigan, United States Sam's Club Full time
Member Experience Specialist Role Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist. As a key member of our team, you will play a vital role in shaping the shopping experience for our members by providing exceptional service and support.

Key Responsibilities:

• Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.

• Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.

• Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Requirements:

• Customer Service experience, preferably in a retail environment

• Ability to work in a fast-paced environment and adapt to changing situations

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• Basic math skills and accuracy with handling cash and operating a cash register

• Ability to stand for long periods of time and move frequently throughout the store

Benefits:

• Competitive hourly wage range: $16.00 to $23.00

• Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances

• Opportunities for career growth and advancement within the company

• Comprehensive benefits package, including medical, vision, and dental coverage, 401(k), and paid time off

• Opportunities for professional development and education assistance through the company's Live Better U program

Sam's Club is an Equal Opportunity Employer

The hourly wage range for this position is $16.00 to $23.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Multiple premiums may apply if applicable criteria are met.

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