Client Support Specialist

2 weeks ago


Irving, Texas, United States Uline Full time

Customer Service Representative

Compensation: $24 to $28 per hour - Potential earnings of $60,000 - $72,000 annually with bonuses

Includes $2 Shift Differential

Position Overview

As a vital part of our organization, the Customer Service Representative plays a crucial role in ensuring customer satisfaction. You will engage with customers to provide detailed assistance and resolve inquiries, contributing to an exceptional service experience.

Why Choose Us? We believe in the power of teamwork and are looking for individuals who share our commitment to excellence.

Work Schedule: Initial training will be conducted Monday - Friday, 8:30 AM to 5 PM. Post-training, the regular shift will be Monday - Friday, 12:30 PM to 9 PM.

Key Responsibilities

  • Manage customer orders and inquiries in a collaborative environment utilizing advanced technology.
  • Interact with customers via phone, email, and chat.
  • Assist customers in navigating our website and online ordering processes.
  • Become knowledgeable about our products and solutions to effectively address customer questions regarding pricing and shipping.

Qualifications

  • High school diploma or equivalent; a Bachelor's degree is preferred.
  • Previous experience in customer service is advantageous, but we provide training to ensure you deliver outstanding service.

Employee Benefits

  • Comprehensive medical, dental, vision, and life insurance coverage, along with Flexible Spending Accounts and wellness initiatives.
  • 401(k) plan with a 6% employer match.
  • Generous paid time off and holiday benefits.
  • Tuition Assistance Program for ongoing professional development.
  • Performance-based bonuses, including annual evaluations, sales targets, and profit sharing.

Workplace Amenities

  • Modern, clean facilities designed for employee comfort.
  • Access to a top-tier fitness center.
  • Well-maintained walking paths for relaxation and exercise.

About Our Company

We are a leading distributor in North America, specializing in shipping, industrial, and packaging materials. Our family-owned business is recognized for exceptional service, high-quality products, and efficient shipping practices. With a robust workforce across multiple locations, we are dedicated to fostering a supportive and dynamic work environment.

We uphold a drug-free workplace policy and are proud to be an equal opportunity employer.



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