Client Support Specialist

1 week ago


Irving, Texas, United States Uline Full time

Customer Service Representative

Compensation: $24 to $28 per hour - Annual earnings up to $60,000 - $72,000 with bonuses

Shift Differential: $2

Location: Texas Branch

As a Customer Service Representative, you will be at the forefront of our operations, ensuring that our clients receive unparalleled service. Your role will involve diving deep into order specifics to create a memorable experience that our customers cherish. Our organization is on a trajectory of growth, providing numerous career pathways and the job security you seek.

Collaboration is Key This role requires on-site presence, and we are eager to connect with individuals who share our commitment to excellence.

Work Schedule: Initial training will take place Monday - Friday, 8:30 AM to 5 PM. Post-training, your schedule will shift to Monday - Friday, 12:30 PM to 9 PM.

Key Responsibilities

  • Manage customer orders and inquiries in a cooperative call center environment utilizing state-of-the-art technology.
  • Engage with customers via phone, email, and chat.
  • Assist customers in navigating our website and online ordering system.
  • Become knowledgeable about our products and solutions, enabling you to respond to inquiries regarding product details, pricing, and shipping efficiently.

Essential Qualifications

  • High school diploma or equivalent; a bachelor's degree is preferred.
  • Previous experience in customer service is advantageous, but we are committed to training you to deliver exceptional service.

Employee Benefits

  • Comprehensive medical, dental, vision, and life insurance coverage, along with Flexible Spending Accounts and wellness initiatives.
  • 401(k) plan with a 6% employer match.
  • Paid holidays and generous vacation time.
  • Tuition Assistance Program supporting professional development.
  • Bonus structures that reward performance, sales achievements, and profit sharing.

Perks for Employees

  • State-of-the-art, clean, and modern facilities.
  • Access to a top-tier fitness center.
  • Beautifully maintained walking paths for relaxation and exercise.

About Uline

Uline stands as North America's premier distributor of shipping, industrial, and packaging materials. As a family-owned business, we pride ourselves on outstanding service, high-quality products, and prompt shipping from our extensive inventory. With a workforce exceeding 9,000 across 13 locations, we invite you to consider a career with Uline.

Uline is dedicated to maintaining a drug-free workplace.

EEO/AA Employer/Vet/Disabled



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