Client Support Specialist

1 week ago


Irving, Texas, United States Uline Full time

Customer Service Representative

Compensation: $24 to $28 per hour - Potential earnings of $60,000 - $72,000 annually with bonuses

Shift Differential: $2

Location: Texas Branch

At Uline, customer service is at the core of our operations. As a Customer Service Representative, you will engage with order specifics to provide an outstanding experience that our clients appreciate. Our organization is expanding, offering new career paths and reliable job security.

Collaboration is Key This role is on-site, and we seek individuals who share our enthusiasm for service excellence.

Work Schedule: Initial training is Monday - Friday, 8:30 AM to 5 PM. Post-training, your schedule will shift to Monday - Friday, 12:30 PM to 9 PM.

Key Responsibilities

  • Manage customer orders and inquiries in a collaborative call center environment utilizing advanced technology.
  • Interact with clients via phone, email, and chat.
  • Assist customers in navigating Uline's online platform and ordering system.
  • Become knowledgeable about our products and solutions. We will equip you to respond to product, pricing, and shipping inquiries efficiently and confidently.

Qualifications

  • High school diploma or equivalent; Bachelor's degree is preferred.
  • Previous customer service experience is beneficial, but we will provide training to ensure you deliver exceptional service.

Benefits Offered

  • Comprehensive medical, dental, vision, and life insurance coverage, along with Flexible Spending Accounts and wellness initiatives.
  • 401(k) plan with a 6% employer match.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program supporting professional development.
  • Bonus opportunities including annual performance, sales targets, and profit sharing.

Employee Advantages

  • State-of-the-art, clean, modern facilities.
  • Top-tier fitness center.
  • Beautifully maintained walking paths.

About Uline

Uline is North America's premier distributor of shipping, industrial, and packaging materials. We are a family-owned business recognized for outstanding service, high-quality products, and prompt shipping of our extensive inventory. With over 9,000 employees across 13 locations, consider making Uline your next career move.

Uline is proud to maintain a drug-free workplace.

EEO/AA Employer/Vet/Disabled

Our employees are our greatest asset, and we are dedicated to providing exceptional benefits and perks.



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