Customer Service Representative

3 days ago

Plymouth Meeting, Pennsylvania, United States RX2 Solutions Full time
{"MAIN RESPONSIBILITIES": {"title": "Key Responsibilities", "content": "

As a Customer Advisor, you will be responsible for delivering exceptional service support to users of our renewable energy tracking platform.

Key responsibilities include:

  • Acting as a primary contact point for users, ensuring complete satisfaction and accurately representing the company's objectives and values.
  • Carrying out administrative tasks and other duties within a structured guidance framework, typically under direct supervision.
  • Keeping accurate records of interactions and queries to ensure consistent and precise information dissemination.
  • Addressing incoming queries and concerns via phone or email, ranging from straightforward to complex issues.
  • Recognizing the significance of following up with customers, identifying when different situations call for varied levels of response.
  • Acquiring and maintaining an in-depth knowledge of the renewable energy sector along with the specific features of the tracking system.
  • Demonstrating excellent verbal and written communication skills to foster customer satisfaction.
  • Familiarizing oneself with the relevant terminology and abbreviations pertaining to the renewable energy domain and the system.
  • Connecting effectively with a diverse clientele, collaborating smoothly with various departments to sustain productive relationships.
  • Escalating complex issues to senior staff for resolution.
  • Showing a keen interest in continuous learning about the company's dynamic environment and technological advancements.
"}, "QUALIFICATIONS": {"title": "Requirements", "content": "

To be successful in this role, you will need:

  • An Associate's degree or higher, 1-2 years of customer relations experience, or significant industry knowledge.
  • A minimum of 2 years in a customer service capacity, particularly within a tech-focused industry.
  • A track record of success in customer service positions, with a knack for adapting to Client systems.
  • An autonomous work style requiring minimal oversight, coupled with a zest for taking on new challenges and a forward-thinking approach to problem resolution.
  • Familiarity with CRM platforms, such as Salesforce, is highly regarded.
  • A basic understanding of the electricity market and proficient use of office software including MS Word, Excel, Outlook, and web applications.
  • A customer-centric outlook, ensuring all interactions are handled with grace and efficiency.
  • Solid knowledge base relevant to the outlined responsibilities.
  • A capable communicator with effective problem-solving skills, open to growing within the role and taking on increased responsibilities.
  • Experience in developing automated workflows.
  • Strong interpersonal skills with the capacity to influence and communicate effectively across the board.
  • A good grasp of the company's ethos, structure, and operational standards.
  • A willingness to tackle challenges and go above and beyond in service delivery.
  • The ability to project professionalism, confidence, and a positive demeanor.
"}

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