Customer Service Representative

4 days ago


Plymouth Meeting, Pennsylvania, United States Apex Systems Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Care Associate to join our team at Apex Systems. As a key member of our healthcare support team, you will be responsible for providing exceptional customer service to our clients and their members.

Key Responsibilities
  • Answer incoming calls from members regarding their healthcare questions and concerns
  • Build rapport with callers using a friendly, courteous, and professional manner
  • Verify and collect demographics and update systems as necessary
  • Determine and execute the best resolution to assist the member based on their needs or requests
  • Connect members to appropriate areas both internally and externally
  • Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
Requirements
  • High School Degree or GED required
  • Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
  • Customer Service experience preferred
  • Strong Communication skills
  • Problem-solving/issue resolution
  • Multitasking skills
About Apex Systems

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.



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