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Bilingual Customer Service Professional

1 month ago

Plymouth Meeting, Pennsylvania, United States Sqrl Full time
About the Role

We are seeking a highly motivated and organized Bilingual Customer Support Representative to join our team in the Clinical Research industry.

Key Responsibilities
  • Provide exceptional customer service and support to patients in the Clinical Research industry.
  • Answer phone calls, respond to inquiries, and assist patients with any issues they may have.
  • Accurately document patient interactions, update client information, and escalate any issues to the appropriate departments as needed.
  • Support the sales team by assisting with order processing and providing product information to clients.
Requirements
  • Background in customer service.
  • Exceptional communication skills in both English and Spanish.
  • Ability to multitask in a fast-paced environment.

If you are a team player with a passion for providing outstanding customer support, we would love to hear from you.