Retail Store Manager

6 days ago

San Antonio, Texas, United States 5.11 Tactical Full time

**Job Summary:**

We are seeking an exceptional Retail Store Manager to join our team at 5.11 Tactical. As a key member of our retail operations team, you will be responsible for delivering an exceptional brand experience, building and maintaining customer relationships, and achieving store sales goals.

**Key Responsibilities:**

  • Directs and models 5.11's Ethos, Values, Mission, and Service standards to provide an elevated customer experience.
  • Works closely with the 5.11 Tactical Merchandising Team to coordinate merchandising updates, identify opportunities, and support long-term strategies.
  • Leads and delegates merchandise processing, replenishment, and recovery of sales floor to brand standards.
  • Ensures team is trained in the appropriate fitting techniques and accurately executing fittings.
  • Ensures all alterations and embellishments are executed according to department specs.
  • Models an efficient and satisfying cash-wrap experience.
  • Ensures housekeeping duties are completed to maintain a neat, clean, and professional store experience.
  • With the direction of the Store Manager, monitors and follows up on sales goals, sales plans, and sales budgets to optimize profit.
  • Assists with reductions, price changes, and transfers.
  • Unloads delivery truck, receives, opens, and unpacks merchandise and labels merchandise with security tags.
  • Follows and executes safety and security routines to prevent loss and guarantee employee and customer safety.
  • Has working knowledge and oversees use of all Company systems in store.

**Customer Relationship Building:**

  • Creates an environment that maintains a 100% focus on the customer.
  • Models selling behaviors to build customer relationships and brand loyalty.
  • Models and supports use of store tools and systems to nurture customer relationships.
  • Develops and guides efforts to establish relationships with local public safety organizations.
  • Directs Uniform Services department to meet service level commitments.

**Achieving Results:**

  • Accountable for store and individual sales goals.
  • Helps to attract, recruit, hire, and train high-caliber leadership team members and service specialists.
  • Helps to assess team performance and provides feedback using both informal and formal methods.
  • Ensures all team members are working together to create a positive environment and resolves issues.
  • Writes and flexes store labor schedule.
  • Helps manage store controllable expenses.
  • Protects the assets of the store through implementation of loss prevention practices.

**Qualifications:**

  • Degree and/or 2-4 years of retail store supervisory experience in outdoor apparel and/or gear preferred.
  • Proven ability to provide a superior customer experience and drive customer loyalty.
  • Proven ability to assess talent and manage performance.
  • Proven business acumen with strategic and analytical skills.
  • Ability to effectively communicate with all levels of an organization.
  • Schedule flexibility to include evenings and weekends.
  • Proficiency in Microsoft Office programs (Excel, Word, and Outlook).
  • Ability to use a POS system.

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