Community Health Ambassador
1 week ago
At Upward Health, we're dedicated to providing comprehensive, patient-centered care that addresses the whole person - not just their physical health. As a Community Outreach Specialist, you'll play a critical role in connecting patients with our services and helping them take the first step towards improved health.
Key Responsibilities:- Conduct direct outreach to patients via phone, in-person meetings, and other strategies to educate them about our services and value proposition.
- Enroll patients into our program and collect key data about patients during the enrollment process.
- Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy.
- Interact with enrolled patients to ensure ongoing engagement and deliver additional community-based touchpoints as needed.
- Participate in weekly team meetings focused on ongoing education and improvement.
- Accurately and timely document interactions in our company's software system.
- Excellent verbal communication skills and ability to build trust with patients.
- Persuasiveness and ability to clearly communicate our service offering and value.
- Active listening skills and genuine compassion for others.
- Quick thinking and ability to respond to questions and objections.
- Organized and self-motivated with ability to work independently and meet established goals.
- Ability to work collaboratively within a team environment and with people of diverse skills and experience.
- Knowledge of community resources in the local market.
- Ability to maintain clear professional boundaries with patients and coworkers.
- Commitment to representing the company with professionalism and cultural competency.
We're looking for a dedicated and compassionate individual who is passionate about helping others and making a positive impact in their community. If you're a strong communicator with excellent interpersonal skills and a desire to work in a dynamic and patient-centered environment, we encourage you to apply for this exciting opportunity.
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