Customer Service Representative

1 month ago


Odessa, United States Attenti Group Full time

About the Role

We are seeking a highly skilled and customer-focused Criminal Justice Call Center Specialist to join our team at Attenti Group. As a key member of our customer service team, you will be responsible for interacting with customers in the Criminal Justice field via the telephone in a professional and courteous manner.

Key Responsibilities

  • Interact with law enforcement officers and offenders (probationers/parolees) via the telephone and email to provide assistance and support.
  • Utilize tracking software to clear alerts generated by tracking equipment.
  • Effectively utilize resources, including computer systems, software programs, and phone equipment.
  • Consistently apply knowledge required to perform technical and procedural aspects of the position.

Requirements

  • Excellent customer service skills.
  • Proficient in verbal and written communication skills, including excellent listening skills.
  • Excellent PC skills required.
  • Must be able to type and talk simultaneously.
  • Bilingual Spanish/English is preferred.
  • Technical and/or previous law enforcement background a plus.
  • Positive/team-oriented attitude; works well with others in a team environment.
  • Excellent reading comprehension, problem-solving skills, and ability to use good judgment to make decisions.
  • Willing to work weekends and holidays.

Education and Experience

  • High School Diploma/GED.
  • Minimum one (1) year experience working directly with customers in a customer service and/or problem-solving capacity.

Working Conditions

This is a part-time permanent position with a consistent shift, but some flexibility is necessary. The schedule will typically be the same every week, with the majority of work performed on a personal computer in a seated position. Professional office environment with a team-oriented atmosphere.



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