Field Service Engineer
2 weeks ago
The Field Service Engineer will be responsible for diagnosing and repairing various types of audiovisual, videoconferencing, and IT related systems. This role requires strong technical skills, attention to detail, and excellent communication abilities.
Key Responsibilities- Provide technical support of audiovisual, videoconferencing, and IT systems
- Diagnose and repair audiovisual, videoconferencing, and IT related system problems
- Proactively manage and resolve system auto-generated Service Tickets
- Configure and program equipment for various applications
- Interface with manufacturers to identify and resolve issues
- Make recommendations on whether to repair or replace defective products
- Effectively communicate and document activities
- Deliver technical training and guidance to clients and Cenero personnel
- Provide professional customer service
- Bachelor's degree in an appropriate field or equivalent on-the-job experience
- At least two years of related experience and/or training
- Knowledge of various types of audiovisual and related systems
- General knowledge of ISDN T1/E1, Ethernet, and H.320, H.323, and SIP protocols
- General knowledge of TCP/IP networking, switches, routers, firewalls, and AV over IP
- Strong attention to detail and organizational skills
- Ability to work independently or part of a team
- Valid Driver's License with a minimum of 3 years clean driving record
Cenero offers a competitive salary, industry-leading healthcare coverage, and a range of benefits including a 401K plan, investment plan, and flexible spending accounts. We also offer paid vacation time, paid holidays, and a flexible work environment.
Cenero is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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