Field Service Engineer

1 week ago

Columbia, South Carolina, United States Cenero Full time
Job Summary

Cenero is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for diagnosing and repairing various types of audiovisual, videoconferencing, and IT related systems. You will work independently and with minimal supervision, effectively interacting with employees, customers, and colleagues to successfully handle multiple tasks and projects.

Key Responsibilities
  • Provide technical support of audiovisual, videoconferencing, and IT systems
  • Diagnose and repair audiovisual, videoconferencing, and IT related system problems
  • Configure and program equipment for various applications
  • Interface with manufacturers to identify and resolve issues
  • Make recommendations on whether to repair or replace defective products
  • Effectively communicate and document activities, including keeping records up to date and entering accurate time sheet information
  • Deliver technical training and guidance to clients and Cenero personnel
  • Provide professional customer service, including rapidly building technical credibility with clients via superior knowledge and service
  • Represent Cenero with senior-level clients, showing empathy, patience, and competence
  • Clearly communicate complex technical concepts to peers, clients, and management
  • Coordinate required activities with subcontractors, manufacturers, and Cenero personnel through the required management chain
  • Respond to notifications in a timely manner
  • Perform the duties of a Technical Service Engineer when not dispatched in the field
Requirements
  • Bachelor's degree in an appropriate field or equivalent on-the-job experience
  • At least two years of related experience and/or training, or equivalent combination of education and experience
  • Knowledge of various types of audiovisual and related systems, including switchers, projectors, Blu-ray players, displays, digital signage, microphones, speakers, etc.
  • General knowledge of ISDN T1/E1, Ethernet, and H.320, H.323, and SIP protocols
  • General knowledge of TCP/IP networking, switches, routers, firewalls, and AV over IP
  • General knowledge of computers (Windows-based) and office software
  • Strong attention to detail and organizational skills
  • Ability to work independently or part of a team
  • Strong time management, prioritization, and analytical and diagnostic skills
  • Exceptional written, oral, and interpersonal communication skills
  • Valid driver's license with a minimum of three years of clean driving record
  • Audiovisual installation experience preferred
  • Applicable manufacturer trainings and certifications preferred
Benefits and Perks
  • Competitive salary
  • Industry-leading healthcare coverage, including medical, dental, vision, and prescription coverage
  • Contribute to your financial security with a Retirement Savings Plan (401K) with a company match
  • Augment your education with tuition assistance programs
  • Enjoy paid vacation time and paid holidays annually
  • Flexible work environment
  • Paid Time Off awarded at hire
  • On-site gym, weight room, locker room
  • Lucrative Employee Referral program
  • Delicious free coffee

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