Customer Service Representative

4 days ago


Fairport, New York, United States Continental Service Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Continental Service Group, LLC. as a Delinquent Account Collector. As a key member of our team, you will be responsible for managing and collecting on delinquent accounts using a consultative approach. If you are a motivated, positive, and team-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Obtain information from consumers to determine their current financial situation and provide solutions to enable them to resolve their obligation administratively or voluntarily.
  • Provide exceptional customer service and maintain a positive, collaborative relationship with coworkers and clients.
  • Meet daily, weekly, and monthly goals as set by management, including making between 125-200 phone calls per day and achieving ConServe's monthly targeted performance objectives for collections.
  • Record maintenance and proper management of system to maximize contacts.
  • Adhere to ConServe's Professional Practices Management System (PPMS), Code of Conduct, and Compliance Program.
Requirements
  • High School Diploma or GED.
  • Associates or Bachelor's Degree preferred.
  • Fluent in conversational English and ability to proficiently read and write English.
  • Strong verbal communication skills with the ability to listen, persuade, negotiate, and obtain resolution.
  • Intermediate computer skills to document calls and navigate software packages, databases, and the internet.
  • Strong organizational and time management skills.
  • Attention to detail.
  • Ability to act independently to resolve problems.
  • Motivation to learn.
  • Ability to work in a positive, collaborative manner with coworkers.
  • Ability and history of maintaining confidentiality and high level of trustworthiness.
  • Ability to obtain and maintain Government Security Clearance and State Collections Licensure.
  • Legally eligible to work in the United States.
What We Offer
  • Performance-based monthly bonus opportunity.
  • Award-winning benefits packages.
  • Flexible schedules.
  • Growth opportunities.
  • Repeatedly named one of the Best Places to Work in Collections.
  • Two-time recipient of the Better Business Bureau's Torch Award for Ethics.

ConServe is a Drug Free Workplace and an equal opportunity employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds.



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