Information Technology Specialist

2 weeks ago


Richmond, Virginia, United States Jobot Full time
Exciting Career Advancement Opportunity

This position is hosted by: Jobot

About Us:

At Jobot, we leverage both human and artificial intelligence to guide our operations, underpinned by our core values that shape every interaction. We take our responsibilities seriously while maintaining a light-hearted approach. Kindness, transparency, and teamwork are at the heart of our success. Our initiative, 'Get a Job, Give a Job,' aims to enhance global employment opportunities.

Why Work With Us?

We prioritize exceptional customer service and are dedicated to the seamless functioning of our IT systems. We are looking for a skilled IT support technician to assist clients with inquiries and challenges related to computer systems, hardware, and software. The technician will engage with clients both remotely and in-person, providing guidance on system configurations and troubleshooting, with a focus on efficient issue resolution. Ideal candidates will possess strong problem-solving abilities and exemplary communication and customer service skills.

Position Details

Technology Support and Troubleshooting:
  • Process Evaluation and Improvement:
Develop and implement strategies to enhance the efficiency of technology support services.
  • Advanced Troubleshooting:
Deliver advanced troubleshooting and devise solutions for complex hardware and software challenges.
  • Desktop and Workstation Support:
Provide support for Windows 10 and newer operating systems.
Proficient in MS Office (365) and associated email applications.
Familiarity with various online platforms.
Manage network and local printers/plotters.
Expertise in Windows Server environments and related technologies.
  • Basic Networking:
Oversee and resolve fundamental networking issues.
  • VOIP Device Support:
Assist with the support and troubleshooting of VOIP devices.
  • Mobile Device Management:
Support mobile devices and mobile device management (MDM) solutions.
  • Collaboration:
Work with cross-functional teams to investigate and resolve intricate issues.
Assist in domain administration, managing users, devices, and groups.

Communication and Assistance:
  • Professional Guidance:
Offer guidance on technology usage while maintaining professional communication with end-users.
  • Inventory Management:
Help manage and maintain an inventory of IT assets, including computers, peripherals, and software licenses.

Organization:
  • Documentation:
Responsible for documenting various technology systems.
  • Collaboration and Time Management:
Engage frequently with colleagues, emphasizing the importance of maintaining a calendar and honoring time commitments.

Interested in learning more? Feel free to reach out.

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