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Insurance Premium Billing Specialist
2 months ago
We are seeking a highly detail-oriented and goal-driven individual to join our team as a Voluntary Benefits Administrator. As a key member of our organization, you will play a crucial role in managing our voluntary benefits program, ensuring seamless interactions with clients and insurance carriers.
Key Responsibilities- Manage a caseload of voluntary benefits in a TPA capacity, ensuring timely and accurate processing of payroll deductions.
- Build and maintain effective working relationships with clients, providing exceptional customer service and support.
- Collaborate with clients to initiate, modify, and terminate payroll deductions, as well as resolve any discrepancies.
- Utilize insurance carrier resources to research status, paid-to-dates, and premiums waived, ensuring accurate and up-to-date information.
- Process cancellations, policy changes, recalculations, and rate increases, maintaining accurate records and communicating effectively with clients and carriers.
- Provide timely and professional customer service to employees, clients, and insurance carriers via phone and email, resolving issues and addressing concerns.
- Document all research and communications, maintaining accurate records and ensuring compliance with regulatory requirements.
- Refund overpayments and bill for underpayments, ensuring accurate and timely processing.
- Utilize IBM and Ebix Enterprise systems to manage and process voluntary benefits, ensuring efficient and accurate operations.
- 1+ year experience in billing and reconciliation, with a strong understanding of insurance carrier processes and procedures.
- 1+ year experience in customer service, with a focus on providing exceptional support and resolving issues.
- Proficiency in MS Outlook, Word, Excel, Webex, and Teams, with the ability to learn and adapt to new systems and technologies.
- Third-party administration experience and billing experience working with insurance carriers are highly desirable, but not required.
- Spanish speaking and writing skills are a plus, but not required.
Aon Corporation is a leading global professional services firm, providing a comprehensive range of risk management, insurance, and human resources solutions. We are committed to creating a diverse and inclusive workplace, where all colleagues feel empowered to be their authentic selves.
We offer a comprehensive benefits package, including a 401(k) savings plan, employee stock purchase plan, medical, dental, and vision insurance, paid time off, and more. We are proud to be an equal opportunity employer, committed to providing reasonable accommodations to individuals with disabilities.
