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Billing and Follow Up Representative-II

1 month ago

Farmington Hills, Michigan, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Billing and Follow-Up Representative to join our team at Trinity Health. As a key member of our revenue operations team, you will be responsible for performing daily billing and follow-up activities to ensure accurate and timely payment for patient services.

Key Responsibilities
  • Perform daily billing and follow-up activities to ensure accurate and timely payment for patient services
  • Document claims billed, paid, settled, and follow-up in appropriate system(s)
  • Identify and escalate issues affecting accurate billing and follow-up activities
  • Communicate with hospital departments to clarify billing discrepancies and obtain demographic, clinical, financial, and insurance information
  • Research claim rejections, make corrections, and take corrective actions to ensure timely and accurate claim resolution
  • Proactively follow up on delayed payments by contacting patients and third-party payers and determining the cause for delay
  • Assist in the training and education of Billing and Follow-up Representative I colleagues upon hire and ongoing
Requirements
  • High school diploma or Associate's degree in Accounting or Business Administration or related field
  • Minimum of three (3) or more years' of direct experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting
  • Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
  • Excellent verbal and written communication and organizational abilities
  • Strong interpersonal skills are necessary in dealing with internal and external customers
  • Accuracy, attention to detail and time management skills
Working Conditions

This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards. The incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communication.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.