Billing and Follow-up Representative-II

2 weeks ago


Farmington, Michigan, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled Billing and Follow-up Representative-II to join our team at Trinity Health. This role is responsible for performing daily activities as part of the billing and follow-up team in support of the revenue cycle process for an assigned Patient Business Services (PBS) location.

Key Responsibilities
  • Documents claims billed, paid, settled, and follow-up in appropriate system(s).
  • Identifies and escalates issues affecting accurate billing and follow-up activities.
  • Adheres to proactive practices which includes contacting the payer directly for payment due on accounts and reviewing and responding to all mail correspondence in a timely and accurate manner.
  • Communicates with appropriate hospital departments to clarify billing discrepancies, and obtain demographic, clinical, financial, and insurance information.
  • Performs all follow-up functions which includes the investigation of overpayments, underpayments, credit balances and payment delays.
Requirements
  • High school diploma or Associate's degree in Accounting or Business Administration or related field, and a minimum of three (3) or more years' of direct experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting.
  • Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
  • Excellent verbal and written communication and organizational abilities.
  • Strong interpersonal skills are necessary in dealing with internal and external customers.
Working Conditions

This position operates in a typical office environment. The area is well lit, temperature controlled and free from hazards.



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