Customer Service Representative

2 weeks ago


Fresno, California, United States Hinderliter de Llamas & Associates Full time
Job Title: Customer Service Representative

At Hinderliter de Llamas & Associates, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to taxpayers, businesses, and the public, primarily via phone and email.

Key Responsibilities:
  • Provide customer service to taxpayers, businesses, and the public, primarily via phone and email.
  • Process and review tax returns, forms, applications, and payments daily.
  • Notify, review, and resolve outstanding taxpayer compliance issues.
  • Thorough knowledge, interpretation, and application of the local tax and business license ordinances.
  • Reconcile and report on all tax revenue activities monthly.
  • Resolve revenue discrepancies through identification, explanation, and communication procedures.
  • Analyze and review taxpayer data for refunds and potential audits.
Requirements:
  • Strong computer, clerical, and technical skills with demonstrated proficiency in Excel, Outlook, and Word.
  • Excellent verbal and written communication skills and ability to manage a large call volume.
  • Exceptional customer service skills and ability to de-escalate sensitive issues while upholding City standards and requirements.
  • Proven high level of accuracy and review in data entry and analysis.
  • Ability to work independently with strong organizational, decision-making, interpersonal, and conflict-resolution skills.
  • Ability to work effectively and complete tasks in a timely manner despite a heavy workload, frequent interruptions, and other occurrences inherent to this position.
Preferred Qualifications:
  • Previous revenue or tax collection experience.
  • Knowledge and experience in the application and interpretation of local government ordinances and government-imposed transaction-based taxes and fees.
Compensation and Benefits:

The starting base salary for this position is expected to be between $17.00 and $20.00 per hour. Actual salary will be determined based on skills, experience (to the extent relevant) and other job-related factors, consistent with applicable law. We offer a comprehensive benefits package, including medical, dental, vision, life/AD&D, LTD, and Employee Assistance Program, as well as paid time off for vacation, sick, and holidays.



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