Client Relationship Specialist

2 weeks ago

Wichita Falls, Texas, United States Cox Communications Full time
About the Role

The foundation of successful relationships lies in honesty, authenticity, and trust. At Cox Communications, we recognize that these are the connections that propel businesses and careers forward. We are in search of an Inside Relationship Representative who possesses a genuine passion for fostering connections and engaging with people. If you seek a career with leaders who truly value your contributions and future, this opportunity may be for you.

What We Offer

At Cox, we prioritize a healthy work-life balance and an inclusive corporate culture. Here’s a glimpse of the benefits you can enjoy as a member of our team:
  • A supportive pro-sales environment that acknowledges and appreciates your contributions.
  • Commitment to your professional growth through development programs and continuing education.
  • An innovative atmosphere that keeps us ahead of competitors, reflected in our strong client relationships.
  • A culture grounded in integrity and fairness, with recognition and rewards for our employees.
  • Flexible work schedules and generous time-off policies to accommodate your personal life.
  • Competitive salary packages along with attractive bonus and incentive plans.
  • Comprehensive healthcare benefits available from day one, with options for individuals and families.
  • Access to free child or senior care services through our membership program.
  • Robust 401(k) retirement plans with a generous company match.
  • Inclusive parental leave policies and support for family growth, including fertility coverage and adoption assistance.
  • Opportunities to volunteer in your community with paid hours to do so.
  • Employee discounts on a wide range of products and services.
  • Complimentary internet, premium cable, and smart home automation in eligible areas.
  • Pet insurance to cover your furry family members.
At Cox, we believe in providing a wide array of choices to support you and your family, and this is just the beginning of what we offer.

Your Responsibilities

In this role, you will be responsible for retaining valuable small-to-medium business clients by addressing controllable churn and identifying upselling opportunities. You will assist customers in resolving issues to prevent service disconnections and may offer incentives or credits as needed. Key responsibilities include:
  • Handling customer disconnect inquiries.
  • Conducting follow-up calls to inform clients about referral programs, new offerings, and enhanced packages.
  • Engaging with customers to renew, save, or upgrade their services.
  • Proactively reaching out to clients prior to contract expiration for renewals and upsells.
  • Assessing customer communication needs and troubleshooting service-related issues.
  • Collaborating with sales support to find suitable solutions for installation or service concerns.
  • Referring complex issues to appropriate departments for resolution.
  • Making win-back offers, including credits and discounts.
  • Negotiating penalties with clients as necessary.
  • Promoting bundled services to existing customers.
  • Creating proposals and presentations for additional products and services.
  • Ensuring compliance with corporate pricing structures.
  • Educating clients on product usage, billing, and features.
  • Working with sales support to finalize sales orders.
  • Providing insights and feedback to the marketing team.
Who You Are

You are an empathetic listener dedicated to ensuring customer satisfaction. Your qualifications include:

Minimum Requirements:
  • 5 years of experience in a relevant field,
  • OR a high school diploma/GED with 3 years of experience in a related field,
  • OR an AS/AA degree, BS/BA degree, or certification in a related discipline.
  • Proficiency in using computers and common business software.
Preferred Qualifications:
  • AS/AA or technical certification in a related discipline.
  • Experience in business-to-business sales with performance targets.
  • Previous roles focused on customer retention and revenue generation.
  • Familiarity with the communications industry or experience with major communications equipment vendors.
Explore a brighter future with us. We look forward to your application.

Compensation:

The hourly pay rate is $25.00, with potential variations based on location and candidate experience. This role also includes an annual incentive/commission target of $28,340.00.

Benefits:

Employees receive a minimum of sixteen hours of paid time off each month, along with seven paid holidays. Additional paid time off is available for bereavement, voting, jury duty, volunteering, military service, parental leave, and COVID-19 vaccination.

About Cox Communications

Cox Communications is the largest privately-owned telecom company in the United States, serving millions of homes and businesses. We pride ourselves on our commitment to our employees, offering exceptional benefits and a culture that is recognized as one of the best places to work. If you are passionate about connecting people through broadband and smart technology, consider a career with us.

About Cox

For over 120 years, Cox has empowered employees to shape a better future. With investments across various sectors, including transportation, communications, cleantech, and healthcare, we are dedicated to creating a brighter tomorrow for everyone.

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