Crisis Counselor

5 days ago


East Providence, Rhode Island, United States Community Care Alliance Full time
Job Title: 988 Call Center Counselor

Community Care Alliance is seeking a skilled and compassionate Crisis Counselor to join our team at the 988 Crisis Call Center in East Providence.

Job Summary

We are looking for a dedicated professional who can provide empathetic and professional support to individuals experiencing mental health and/or substance use crises. As a Crisis Counselor, you will be responsible for answering calls, chats, and texts, assessing risk, and coordinating care with our clinical team and community resources.

Key Responsibilities
  • Answer calls, chats, and texts with empathy and professionalism
  • Assess risk of suicidality and other safety risks with callers
  • Coordinate care with our clinical team and community resources
  • Provide callers with resource and referral options
  • Document all interactions and data collection in a timely fashion
Requirements
  • Minimum high school equivalency required
  • 1-3 years of experience in the human services industry preferred
  • Fluency in multiple languages preferred

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about making a positive impact in the lives of others, we encourage you to apply.

About Us

Community Care Alliance is a leading provider of behavioral health services in Rhode Island. Our mission is to provide compassionate and effective care to individuals and families in need. We are committed to diversity, equity, and inclusion in all aspects of our work.


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