Clinical Supervisor

4 weeks ago


East Providence, Rhode Island, United States Community Care Alliance Full time
Job Summary

We are seeking a highly skilled Clinical Supervisor to join our 988 Crisis Call Center team at Community Care Alliance. As a Clinical Supervisor, you will play a critical role in providing crisis intervention services to individuals experiencing mental health and/or substance use crises.

Key Responsibilities:

  • Supervise and support a team of Crisis Counselors in responding to crisis calls, chats, and texts.
  • Assess and identify best outcomes for service recipients, including coordination of wellness checks and/or dispatch of mobile crisis response teams.
  • Collaborate with the BH Link clinical team to provide comprehensive assessment and referral services.
  • Manage 988 Call Center coverage schedule and provide guidance and support to Crisis Counselors throughout the shift.
  • Participate in ongoing development of resource and referral manuals and review call center documentation and metrics to ensure quality of services.

Requirements:

  • Minimum BA in human services required.
  • 1-3 years in crisis intervention preferred.
  • Fluency in multiple languages preferred.

About Us:

Community Care Alliance provides an array of services and supports that are linked together to help individuals access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant, and better informed to meet their economic, social, and emotional challenges.


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