Construction Service Representative

3 weeks ago


Lebanon, Pennsylvania, United States latitude Full time
Customer Service Specialist

We are seeking a highly skilled and dedicated Customer Service Specialist to join our team. The ideal candidate will have a passion for delivering exceptional customer experiences and a keen ability to handle inquiries, resolve issues, and ensure client satisfaction.

Key Responsibilities
  • Provide exceptional customer service by addressing inquiries, scheduling appointments, and providing information about our roofing services.
  • Manage and resolve customer complaints or concerns in a professional and timely manner, ensuring high levels of client satisfaction.
  • Process service requests, track job progress, and ensure all client requirements are met efficiently.
  • Work closely with roofing crews, project managers, and other team members to ensure smooth operations and timely project completion.
  • Maintain accurate records of customer interactions, service requests, and any follow-up actions required.
  • Gather and analyze client feedback to help improve our services and enhance the overall customer experience.
Requirements
  • 1+ years experience in customer service or a related role; experience in the roofing or construction industry is a plus.
  • Ability to read blueprints and discuss construction projects.
  • Excellent verbal and written communication skills with a friendly and professional demeanor.
  • Strong problem-solving abilities with a focus on finding effective solutions to customer issues.
  • Collaborative mindset with a willingness to work with different departments to achieve common goals.

Compensation: $20 - $25 an hour



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