Emergency Equipment Service Specialist

2 weeks ago


New Braunfels, Texas, United States Siddons Martin Emergency Group, LLC Full time
Position Overview

Location
NEW BRAUNFELS - New Braunfels, TX

Education Requirement
High School Diploma or GED

Company Benefits

Siddons Martin Emergency Group, LLC offers a range of employee benefits including:
  • Employee-Owned Structure
  • Monday to Friday Work Schedule
  • Comprehensive Medical, Dental, and Vision Plans
  • Company Paid Benefits such as Basic Life and AD&D Insurance
  • 401K Plan with Employer Matching
  • Employee Stock Ownership Plan
  • Paid Holidays and Time Off for Full-Time Employees
  • Maternity and Paternity Leave
  • Paid Training and Provision of Safety Equipment
  • Relocation Assistance
  • Discounts on Verizon Wireless Services

Job Summary

The Emergency Equipment Service Specialist is responsible for conducting repairs and maintenance by traveling to designated job sites. This role focuses on diagnosing issues and providing solutions for emergency response equipment.

Key Responsibilities
  • Perform maintenance and repair on various fire apparatus and emergency equipment.
  • Travel to customer locations for equipment testing and repairs.
  • Diagnose issues and install necessary equipment as required.
  • Address customer inquiries and provide assistance as needed.
  • Ensure equipment functionality post-repair.
  • Offer telephone support for troubleshooting when on-site assistance is not possible.
  • Verify that all equipment is operating correctly after service.

Qualifications
  • Willingness to travel within an assigned area.
  • Dependable and reliable work ethic.
  • Strong customer service skills, both written and verbal.
  • Commitment to high-quality repair standards.
  • Ability to work independently with minimal supervision.
  • Excellent verbal communication skills.
  • Ability to perform under pressure.
  • Capability to manage service requests effectively.

Experience and Education
  • High School Diploma or equivalent.
  • Clean driving record and ability to obtain a Class B non-exempt CDL.
  • Familiarity with repair techniques in the Heavy Truck Repair Industry.

Certifications
  • EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are advantageous.

Physical Requirements

The role requires frequent use of hands for handling and feeling, reaching, and effective communication. The employee must be able to stand, walk, stoop, kneel, crouch, or crawl regularly. Occasionally, the employee may need to sit, climb, or balance. Lifting or moving objects up to 50 pounds may be necessary. Vision requirements include close, distance, peripheral vision, depth perception, and the ability to adjust focus.

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