Customer Experience Representative

7 days ago


Fredericksburg, Texas, United States 6H Management LLC Full time
Key Responsibilities

As a Spa Receptionist at Albert Hotel, you will be responsible for:

  • Maintaining inventory levels on shelves in the spa retail area
  • Processing spa service and retail transactions accurately and efficiently
  • Ensuring all calls are answered in a courteous, professional, and efficient manner, and maintaining an accurate log of calls
  • Providing recommendations to guests, including packages and products, hours of operation, class schedules, and scenic offerings of our surroundings
  • Educating guests and providing feedback, resources, and recommendations for continued home care
  • Maintaining a high level of customer service standards in all interactions with spa guests and hotel staff

We estimate the salary for this role to be around $50,000-$65,000 per year, depending on experience. Our benefits package includes health insurance, 401K matching, and paid time off.



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