Customer Service Representative

2 days ago


Fredericksburg, Texas, United States Side Street Hospitality Full time
Job Overview:

Side Street Hospitality is seeking a highly motivated and detail-oriented Customer Service Representative - Hospitality to join our team as a Housekeeper. This is an excellent opportunity for individuals who are passionate about providing exceptional customer service and ensuring the highest level of cleanliness in our properties.

About the Position:

  • As a Housekeeper, you will be responsible for maintaining the cleanliness and organization of our properties, including guest rooms, public spaces, and back-of-house areas.
  • You will contribute to an exceptional guest experience through effective interaction and maintenance of cleanliness throughout the property.
  • You will maintain the Hoffman Haus culture, mission, values, and reputation with all staff, guests, vendors, and partners.
  • You will adhere to all Hoffman Haus operations, policies, and procedures, manuals, memos, and verbal instructions.

Key Responsibilities:

  • Contribute to inventory control of amenities.
  • Maintain linens, cleaning supplies, and guest amenities according to par levels.
  • Complete in-room checklists and restock guest amenities in a timely fashion.
  • Notify supervisors about concerns or maintenance issues discovered while cleaning rooms.
  • Maintain a positive relationship with staff and guests at all times.

Requirements:

  • Hospitality experience preferred but not necessary.
  • Current Texas Food Handler's Certification.
  • Ability to walk, stand, and work in a fast-paced, stressful environment.
  • Able to lift up to and over 40 pounds.
  • Able to maintain a clean personal appearance at all times.
  • Must be able to work during peak times, including weekends and holidays.

Compensation: The estimated salary for this position is $40,000 - $55,000 per year, depending on experience and qualifications.



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