Service Manager
2 weeks ago
We put people first at HomeTeam Pest Defense. Our goal is to provide a delightful experience to every customer. We make sure our team members have the tools, support, and training they need to succeed.
Job SummaryWe are seeking a highly motivated and experienced Service Manager to join our team. As a Service Manager, you will be responsible for ensuring daily assigned revenue is completed, maintaining a high level of service quality, and standardizing pest control technician service routes to improve route density.
Responsibilities- Ensure daily assigned revenue is completed
- Maintain a high level of service quality
- Standardize pest control technician service routes to improve route density
- Schedule and review daily routes with technicians
- Handle customer complaints; investigate and resolve customer service concerns
- Assist technicians with field service requests and delinquent accounts
- Order and maintain equipment, supplies, and materials required for service work
- Create a positive work environment
- Attract and select high-caliber employees, while maintaining qualified staff
- Actively manage performance and motivate service staff
- Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
- Maintain appropriate certification/licensing as required by the state or by branch management
- Coordinate training and licensing of new and existing service personnel
- Coordinate and/or provide continuing training as needed
- Maintain truck inventory records and perform periodic inspections
- Delegate duties and examine work for accuracy and neatness
- Maintain record of all commercial vehicle licenses and pest control licenses
- Assist General/Branch Manager in other duties assigned
- Work weekends as necessary to assist the technicians
- Competitive pay plus bonus
- $55K to $60K/Annually
- Company vehicle, cellphone, and gas card provided
- Comprehensive benefits package including medical, dental, vision
- Company-paid life & AD&D insurance
- 401(k) plan with company match up to 6%
- Employee stock purchase plan
- Paid Time off and holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- An opportunity to advance within the company
- Recognition for a job well done
- A friendly work environment
- Employee referral bonuses
- The opportunity for professional growth and respect that comes from working for an industry leader
- HomeTeam Pest Defense is the #1 pest management company to homebuilders
- Currently performs more than 2,000,000 services a year
- The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction
- Pest Management Industry is growing and is a recession-resistant line of business
- is financially stable and growing as a subsidiary of (NYSE:ROL), headquartered in Atlanta, GA.
- Must be 18 years or older with a high school diploma or GED; College degree preferred
- Must have a valid driver's license
- Must successfully pass background and drug screening
- Must have experience with sales, marketing, and office administration
- Experience supervising, coaching, and developing staff
- 3 or more years' experience in a management role
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Safely use a ladder within the manufacturer's weight capacity Lift and carry up to 50 lbs. Ability to work in all types of weather conditions
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