Service Manager

2 weeks ago


Raleigh, North Carolina, United States HomeTeam Pest Defense Full time
About HomeTeam Pest Defense

We put people first at HomeTeam Pest Defense. Our goal is to provide a delightful experience to every customer. We make sure our team members have the tools, support, and training they need to succeed.

Job Summary

We are seeking a highly motivated and experienced Service Manager to join our team. As a Service Manager, you will be responsible for ensuring daily assigned revenue is completed, maintaining a high level of service quality, and standardizing pest control technician service routes to improve route density.

Responsibilities
  • Ensure daily assigned revenue is completed
  • Maintain a high level of service quality
  • Standardize pest control technician service routes to improve route density
  • Schedule and review daily routes with technicians
  • Handle customer complaints; investigate and resolve customer service concerns
  • Assist technicians with field service requests and delinquent accounts
  • Order and maintain equipment, supplies, and materials required for service work
  • Create a positive work environment
  • Attract and select high-caliber employees, while maintaining qualified staff
  • Actively manage performance and motivate service staff
  • Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
  • Maintain appropriate certification/licensing as required by the state or by branch management
  • Coordinate training and licensing of new and existing service personnel
  • Coordinate and/or provide continuing training as needed
  • Maintain truck inventory records and perform periodic inspections
  • Delegate duties and examine work for accuracy and neatness
  • Maintain record of all commercial vehicle licenses and pest control licenses
  • Assist General/Branch Manager in other duties assigned
  • Work weekends as necessary to assist the technicians
Perks
  • Competitive pay plus bonus
  • $55K to $60K/Annually
  • Company vehicle, cellphone, and gas card provided
  • Comprehensive benefits package including medical, dental, vision
  • Company-paid life & AD&D insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid Time off and holidays
  • Employee discounts
  • Tuition reimbursement
  • Dependent scholarship awards
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader
Why HomeTeam Pest Defense?
  • HomeTeam Pest Defense is the #1 pest management company to homebuilders
  • Currently performs more than 2,000,000 services a year
  • The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction
  • Pest Management Industry is growing and is a recession-resistant line of business
  • is financially stable and growing as a subsidiary of (NYSE:ROL), headquartered in Atlanta, GA.
Qualifications
  • Must be 18 years or older with a high school diploma or GED; College degree preferred
  • Must have a valid driver's license
  • Must successfully pass background and drug screening
  • Must have experience with sales, marketing, and office administration
  • Experience supervising, coaching, and developing staff
  • 3 or more years' experience in a management role

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations: Safely use a ladder within the manufacturer's weight capacity Lift and carry up to 50 lbs. Ability to work in all types of weather conditions


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