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Client Support Representative

2 months ago

Seattle, Washington, United States Solomon Park Research Laboratories, Inc. Full time
Job Overview

As a Customer Service Specialist, you will be responsible for managing incoming inquiries through our advanced communication systems and providing assistance to our clients.

Your role will involve:

  • Conducting thorough research in our information systems to effectively address and resolve client concerns.
  • Maintaining professionalism and composure during challenging interactions.
  • Operating efficiently in a dynamic and fast-paced work environment.
  • Juggling multiple tasks simultaneously while ensuring high-quality service.
  • Utilizing various software applications to address customer questions and issues.

We are committed to delivering essential service and product information to our clients, ensuring their satisfaction and loyalty.

Qualifications

  • Demonstrated flexibility and adaptability in response to changing circumstances.
  • Ability to maintain a calm demeanor under pressure in a busy contact center.
  • Exceptional verbal communication skills, including proper grammar, pronunciation, and an engaging tone.
  • Capacity to handle consecutive calls while remaining composed.