Network Operations Specialist
2 months ago
Mediacom Communications is seeking a skilled Network Specialist I to join our team. As a Network Specialist I, you will be responsible for monitoring the Network Operations Center (NOC) and reacting to alarms/events generated within an infrastructure monitoring platform based on corresponding procedures.
Key Responsibilities:- Troubleshoot and monitor activity throughout the network.
- Isolate and diagnose faults and escalate to higher levels of support for resolution as appropriate.
- Interact with departments to address issues identified within the network.
- Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems.
- High school diploma or GED required. Associates degree in Networking or IT preferred.
- Minimum of 6 months within Mediacom Tier 2 or BTSC, or equivalent Cable TV/Broadband/Telecommunications experience required.
- Applied knowledge of data networks, and/or telecommunication infrastructure, and/or maintaining a cable plant.
- Working knowledge of Cisco Technologies.
- Working knowledge of DWDM and SONET.
- Able to work flexible hours, including evenings and weekends; experience in a 7x24x365 support environment a plus.
- Excellent troubleshooting skills.
- Good decision-making skills.
- Ability to work under stress.
- Ability to follow detailed procedures.
- Ability to work within a team environment.
- Excellent written and verbal communication and interpersonal skills.
- Company Provided Equipment
- Hybrid schedule
- Health, vision, and dental insurance
- Paid vacation, holidays and flex paid time off
- 401K with generous company match
- Pay increases through self-guided training
- Shift differential pay increase for evening shifts
- Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided
- Education Enrichment up to $5,000 per year for qualified employees
- Employee Wellness Program
Mediacom Communications is a leading provider of cable television, high-speed internet, and phone services. We are committed to delivering exceptional customer service and innovative solutions to our customers. Our team is dedicated to making a positive impact in the communities we serve.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and talented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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