Customer Service Representative

5 days ago


Farmington, Pennsylvania, United States Nemacolin Inc Full time
Job Title: Guest Service Agent

Nemacolin Inc is seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Answer incoming calls and respond to guest inquiries in a timely and professional manner.
  • Transfer calls to the appropriate extensions and provide accurate information to guests.
  • Complete daily morning wake-up calls and take requests for information via phone inquiries.
  • Answer general reservation questions and provide information on resort activities and facilities.
  • Direct the needs of guests to the appropriate departments and ensure their requests are met.
  • Screen all outgoing calls from the switchboard and maintain updated guest messages.
Requirements:
  • High school diploma or equivalent required.
  • Ability to work a variety of shifts, including evenings, weekends, and holidays.
  • Fluent English language skills.
Why Work for Nemacolin Inc?

Nemacolin Inc is a premier destination for launching a five-star, five-diamond career in the hospitality industry. We offer a unique work environment, competitive wages, and a comprehensive benefits plan, including an attractive 401(k) plan, paid vacation, holidays, and personal hours, family medical, dental, and vision insurance, long-term and short-term disability insurance, employee assistance program, educational assistance, local and resort discounts, on-site uniform and dry-cleaning services, and discounted meals during breaks in the associate break areas.

Associate Recognition Programs:
  • Opportunities for advancement - We encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry.
  • Associate Recognition programs - We realize that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests' expectations.
  • Mentoring and coaching programs - As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.
Awards & Accolades:

Nemacolin Inc has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you.

Associate Referral Program:

We offer a $1,000 Year-Round Referral Incentive program, where you can receive a reward of $250.00 when you refer a new applicant who is hired and is employed for a minimum of 90 days, and a second reward of $250.00 when the referred associate continues their employment for a total of 6 months, and a third award of $500.00 when an associate continues their employment for 1 year.

Associate Discounts:
  • Enterprise - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.
  • X-Plan Ford Pricing - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Company's XPlan Pricing.
  • Verizon Wireless - A Nemacolin account has been set up for associate to receive a 17% discount.
  • AT&T Wireless - A Nemacolin account has been set up for associate to receive a 13% discount.
  • Sprint Wireless - A Nemacolin account has been set up for associate to receive a 15% discount.
  • 84 Lumber - 17 % (associate must pay to haul).


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