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Customer Engagement Specialist

2 months ago

Palo Alto, California, United States Club Pilates Full time
Job Overview

We are currently seeking a Sales Associate to enhance our studio's member experience. This role is essential in fostering relationships with our clientele and guiding them through their Pilates journey.

Key Responsibilities
  • Assist the General Manager in driving new membership sales by attracting potential members to the studio.
  • Facilitate the booking of Introductory Classes for new members.
  • Engage with existing members to ensure their satisfaction and retention through proactive communication and support.
  • Utilize the Club Ready software system for efficient operations.
  • Conduct studio tours, understanding and addressing individual member needs.
  • Participate in promotional events to increase studio visibility and attract new clientele.
Qualifications
  • Strong sales acumen and exceptional customer service skills.
  • Goal-oriented mindset with a proven ability to meet sales targets.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Proficient in computer skills and comfortable with technology.
  • Willingness to work in a dynamic environment and adapt to changing priorities.
About the Company

Club Pilates is a leader in the boutique fitness industry, offering diverse group reformer classes tailored to various skill levels. We are committed to making Pilates accessible and affordable for everyone, ensuring a supportive community for all members.