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Healthcare Administrative Specialist
2 months ago
The Patient Services Coordinator at American Family Care is essential in ensuring a seamless experience for our patients. This role is pivotal in managing patient interactions and administrative tasks within our healthcare facility.
Benefits:- Enjoy a warm and inviting work environment typical of a small business
- Flexible scheduling options to accommodate your lifestyle
- Comprehensive benefits package, including paid time off, health and dental insurance, retirement plans, and more
American Family Care (AFC) is recognized as a leading provider of primary and urgent healthcare services across the nation, offering accessible care seven days a week without the necessity for appointments. Our state-of-the-art facilities are designed to address sudden illnesses, injuries, occupational health needs, and workers' compensation. Each location is equipped with in-house laboratory and x-ray capabilities.
AFC operates in collaboration with franchised establishments, providing unique job responsibilities and benefits tailored to each franchise.
Overview
The Patient Services Coordinator will efficiently handle patient check-ins and check-outs, including verifying insurance, collecting payments, and maintaining accurate patient records while ensuring a smooth patient flow and fostering positive interactions.
Key Responsibilities
- Prepare the clinic for daily operations by assessing the facility, launching necessary applications, and organizing patient registration materials
- Greet patients, provide initial paperwork, and collect insurance and identification information
- Manage patient registrations, update records, validate insurance promptly, and facilitate check-outs
- Collect and oversee patient payments, resolve billing inquiries, and address patient questions effectively
- Deliver outstanding customer service, guide patients on post-appointment procedures, and manage requests for medical documentation
- Ensure accuracy in reconciling daily patient charges (cash, checks, credit cards) with system reports
- Conclude daily operations by finalizing documentation and submitting necessary reports
- Implement cash control processes and protect financial assets
- Maintain thorough and precise documentation
- Efficiently manage office supplies
- Adhere to safety protocols, promote a secure work environment, and ensure operational efficiency through punctual attendance
- Perform additional tasks and responsibilities as assigned
Minimum high school diploma or equivalent required. Prior experience in medical administrative roles is preferred. Basic proficiency in computer operations, including the Microsoft Office suite, is necessary. A strong focus on accuracy and attention to detail is essential. Exceptional customer service skills are a must, along with a professional appearance and clear communication abilities over the phone.
