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Operations Manager I

4 weeks ago

Los Angeles, California, United States Franklin Energy Full time
Job Summary

Franklin Energy is seeking an experienced Operations Manager to lead the day-to-day operations of our program portfolio. The successful candidate will be responsible for managing staff and program performance, forecasting, reporting, and establishing quality assurance processes.

Key Responsibilities
  • Manage and lead Operations team, including Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators.
  • Support delivery of operations team goals towards program and portfolio Key Performance Indicators.
  • Deliver payment reviews, application intake, customer service calls, and operations team scheduling.
  • Program/Project forecasting, tracking, invoicing, and reporting.
  • Oversight for weekly and monthly departmental/program reporting.
  • Work with program teams to identify opportunities for process improvement that would improve customer/client satisfaction.
  • Work directly with internal functional teams and/or program teams on process and QA projects.
  • Ensure all documentation on contracts, SOWs, Cost Allocation Agreements, KPIs, etc. are up to date and readily available on SharePoint.
  • Support the organization of financial, legal, and budget tracking responsibilities in relation to portfolio programs compliance.
  • Manage and track the compliance requirements for contracts, addendums, proposals, and subcontracts for the portfolio.
  • Complete special ad-hoc projects and reporting for program, program manager, operations manager, and regional director.
  • Act as a technical resource/consultant to develop systems, processes, and process improvements for the portfolio.
  • Manage operations team staffing, budgets, goals, productivity, and provide analysis, solutions and recommendations on the operations team to Operations Manager and Regional Director.
  • Coordinate the internal support team efforts across the portfolio including reporting, meetings, leadership team coordination, and portfolio wide training and events.
  • Coordinate portfolio resource sharing inside and outside of the portfolio.
  • Work with internal customers to support the reporting needs of the portfolio, program, and business.
Requirements
  • Bachelor's degree in Business, Finance, Engineering or related field from an accredited college or university.
  • Previous operations experience including thorough understanding of energy efficiency or demand response program operations and processes.
  • 1-3 years of progressive team management experience including managing and directing the work of direct reports and teams (preferred).
Skills and Abilities
  • Ability to maintain confidentiality.
  • Ability to analyze financial data and prepare financial reports and statements.
  • Ability to analyze program performance data and reports.
  • Proficient in data analysis and programmatic database management, ticketing, reporting, and dashboards.
  • Data entry skills in entering, tracking, maintaining, and querying databases.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to communicate to customers, clients, employees, and supervisor effectively.
  • Ability to analyze and interpret data and solve practical program problems.
  • Ability to add, subtract, multiply and divide.
  • Knowledge of mathematical concepts such as fractions, percentages, and ratios.
  • Proficient in Microsoft Office, Word, PowerPoint, Excel, Visio.
  • Ability to identify and resolve project, program, or application issues with customers, clients, trade allies, and internal stakeholders.
  • Exhibits concern for personal goal attainment, team goal attainment, and programmatic goal attainment.
  • Committed to diversity and inclusion.
  • Reliable transportation.