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HR Operations Process Owner

2 months ago

Houston, Texas, United States Weatherford Full time
OVERVIEW

Weatherford stands as a premier global provider of energy services. Our exceptional professionals collaborate with clients to enhance their resources and unlock the full potential of their assets. With operations spanning manufacturing, research and development, service, and training facilities, we are the preferred choice for strategic solutions that introduce efficiency, adaptability, and accountability to energy operations.

Our focus is on advancing technology, digital solutions, and establishing our presence in the evolving energy sector. Our capability to deliver integrated solutions across various segments is vital for growth in our core operations and the energy transition.

Energy producers encounter distinct challenges daily, and it is our responsibility to devise solutions that improve safety, optimize operations, and maintain uptime to achieve or surpass their objectives. We operate within the global energy landscape, employing some of the most talented and diverse professionals in the industry. At Weatherford, we recognize the value each individual contributes. We celebrate diversity in all its forms and take immense pride in our workforce. We invite you to become part of our passionate, skilled, world-class team.

Joining Weatherford means becoming part of something greater—a community anchored by our core values and driven to develop innovative solutions for our clients. We celebrate each other's achievements, grow collectively, and continuously learn from one another. Individually, we are remarkable. Together, we are unstoppable. We are One Weatherford.

Weatherford provides competitive compensation, a comprehensive benefits package, and offers a challenging and fulfilling career path, balancing structure and flexibility to allow you to navigate your own journey.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

RESPONSIBILITIES

The HR Shared Services Global Process Owner (GPO) is tasked with leading the standardization of global Hire to Retire processes, enhancing transactional efficiency, organizational capability, and process performance, while collaborating closely with HR leadership. This role involves analyzing policies in conjunction with policy owners, streamlining processes to align with policies, and establishing key performance indicators for global HR processes. The GPO also specializes in delivering value through process oversight, enhancement, and integration to ensure consistent and effective service delivery, focusing on process efficiencies and cost reduction models.
  • Design of the Hire to Retire process (including process mapping), process monitoring, and improvement initiatives; responsible for mapping the process, defining necessary steps, identifying key improvement areas, implementing initiatives, and monitoring their effectiveness with the HRSS Continuous Improvement team.
  • Ensure processes are streamlined, efficient, and cost-effective.
  • Develop process maps, workflows, standard operating procedures, reports, and HRSS business case documents.
  • Be recognized as the 'go-to' expert within and across the HR function, ensuring that no process changes occur without GPO engagement.
  • Establish best-in-class, standardized processes that provide a competitive advantage.
  • Monitor user compliance and track adherence to required processes.
  • Ensure that KPIs are among the top quartile of metrics.
  • Support system implementation/enhancement initiatives that impact HR processes.
  • Conduct timely root cause analyses to identify problem drivers and implement necessary corrections or changes.
  • Identify and promote process automation, including robotics, within the process area.
  • Collaborate with HR functions and service delivery teams to identify, prioritize, and implement process improvements for better business outcomes.
  • Establish and maintain process change control for all HR processes.
  • Provide HR process expertise for shared service migrations and business integrations, including M&A activities.
  • Build and maintain partnerships with technology partners in the workstream.
  • Create a prioritized, metric-driven pipeline of process-related improvements and opportunities, with an associated governance model, serving as a liaison between technical and HR resources to reduce process costs, enhance efficiency, and improve user experience.
  • Develop business cases to quantify the cost and value of process opportunities and advocate for necessary funding.
  • Identify gaps between global and regional processes, creating a clear plan to address these gaps while accommodating legal and regulatory variances.
QUALIFICATIONS
  • A bachelor's degree in human resources or a related business field; a graduate degree in a related field is preferred.
  • Over 4 years of experience in human resources and/or shared services operations, with a comprehensive understanding and expertise in HR end-to-end process design and management, particularly with Oracle HCM.
  • Experience in transformation and process design, preferably with the Oracle HCM system.
  • Knowledge of processes, experience in process mapping, and subject matter expertise.
  • Required program and project management experience.
Desired Characteristics
  • Formal continuous improvement training (e.g., Lean/Six Sigma) is desirable.
  • Strong business acumen and an understanding of how changes in processes can have widespread impacts, and vice versa.
  • Ability to think strategically while maintaining a strong service delivery focus.
  • Confident presenter for diverse audiences.
  • Ability to manage multiple competing initiatives.
  • Effective interpersonal, verbal, and written communication skills.
  • Ability to multitask, self-manage, and meet critical deadlines with minimal supervision.