Customer Service Representative
4 weeks ago
About National Dentex Labs
National Dentex Labs is a leading healthcare organization specializing in the dental industry, offering a full spectrum of specialized products, services, and technologies to address any dental restoration need. With 50+ labs throughout the country, we are committed to delivering exceptional customer experiences.
Job SummaryWe are seeking a highly skilled Customer Relations Specialist to join our team at NDX Heumann in Topeka, KS. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, resolving issues, and driving business growth.
Key Responsibilities- Resolve customer complaints and issues in a timely and professional manner
- Initiate and record contacts with potential customers and existing accounts to improve relationships
- Respond promptly to customer inquiries and concerns, and initiate changes to prevent future issues
- Track and record service/quality problems/mistakes, and lead problem-solving discussions with laboratory staff
- Develop and implement customer solutions to convert negative experiences into positive outcomes
- Maintain and update customer database
- Perform other assigned job duties
- High school diploma or GED equivalent; some college preferred
- 1-2 years' customer care experience
- General knowledge of Microsoft Office products
- Time Management
- Goal-Oriented Focus
- Willingness to Learn
- Decision Quality
- Problem Solving
- Clear Communication Skills
- Computer
- Telephone
- Regularly required to sit, stand, walk, and/or reach
- Exhibit fine motor skills and/or perform repetitive motions
- Good hand-eye coordination
- Good manual dexterity
- Ability to walk and stand for long periods of time
- Repeated bending and kneeling
- Vision capabilities: Depth perception, attention to detail and/or color
- Must be able to read, write, speak, and understand English
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