Client Relations Specialist

2 weeks ago

Cambridge, Massachusetts, United States HubSpot Full time

Position Overview: Developer Community Manager

Role: Customer Support

Location: Remote

The mission of the HubSpot Community Team is to cultivate a dynamic environment where all HubSpot users can seek assistance, exchange knowledge, and connect with fellow users and businesses striving for growth. To further this mission, we are expanding our Community team to empower our customers—whether they are free users, paid subscribers, partners, or developers—to assist one another.

The Developer Community Manager will oversee the Developer Forum, ensuring that inquiries are addressed promptly by experts and that all user-generated content enhances the self-service experience for HubSpot users. This role involves close collaboration with the Community Manager team to nurture an engaged community of HubSpot developers, establish a network of knowledgeable experts, and implement strategies for community promotion and engagement.

Key Responsibilities:

  • Monitor and moderate posts on the developer community daily, ensuring accurate posting and timely responses to all queries.
  • Collaborate with Community Managers to identify and cultivate external subject matter experts within the HubSpot network who can effectively share their insights and respond to specific inquiries.
  • Manage escalations that cannot be resolved within the community, such as service frustrations and product errors.
  • Provide regular feedback and insights to cross-functional teams, including Customer Support, Product, UX, and Engineering.

Qualifications:

  • Exceptional understanding of HubSpot's products, business objectives, and principles.
  • Familiarity with HubSpot CMS and developer tools, as well as general front-end and server-side software development practices.
  • Ability to build and maintain relationships, manage expectations, and identify issues that require escalation.
  • Excellent written and verbal communication skills.
  • Self-motivated individual who aligns work with business needs and demonstrates strong organizational skills to complete tasks effectively.
  • Curiosity-driven problem solver who consistently seeks to add value.
  • Resourceful and adept at collaborating cross-functionally with teams across various locations.
  • Ability to adapt quickly to changing priorities and manage multiple tasks and deadlines efficiently.
  • Consistent delivery on performance expectations in their current role.
  • Previous experience in forum or social community management is advantageous.

About HubSpot:

HubSpot (NYSE: HUBS) is a premier customer relationship management (CRM) platform that offers software and support to assist businesses in their growth journey. We develop marketing, sales, service, and website management products that are accessible for free and scalable to meet our customers' evolving needs. Our company culture is designed to empower individuals to perform at their best. If you resonate with this vision, we invite you to explore opportunities with us.

HubSpot is committed to fostering an inclusive workplace and is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.

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