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Helpdesk Support Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Helpdesk Support - Executive Assistant to join our Information Services team at the Healthcare Association of New York State (HANYS). This is a hybrid position based in Rensselaer, NY, and applicants must live within a commutable distance from our office.
Key Responsibilities- Provide technical support coordination, vendor contract/billing support, and administrative services to the Information Services team.
- Assist with project support, including logistics, communications, and application testing.
- Maintain an active list of Information Service Vendors and ensure timely and accurate billing.
- Prepare purchasing requests and manage the purchasing archive for Information Services.
- Act as the Executive Assistant for the HANYS SVP, Information Services, and provide administrative support for the leadership staff.
- A high school diploma with at least 2 years of helpdesk or customer support desk experience or related administrative experience.
- Proficiency in Microsoft Office 365 and other standard industry desktop user tools.
- Excellent communication, organizational, and customer-focused skills.
- Able to prioritize and handle multiple tasks in an organized and efficient manner.
HANYS is the only statewide hospital and continuing care association in New York. We represent 500 not-for-profit and public hospitals, nursing homes, and other healthcare organizations. Our mission is to advocate for our members and provide education, data analytics, quality improvement initiatives, and operational assistance to help them navigate the complexities of healthcare reform.
