Account Management Specialist

4 days ago


Lake Forest, Illinois, United States Randstad USA Full time
Job Description

Job Summary: We are seeking a highly organized and detail-oriented Account Management Specialist to join our team at Randstad USA. As an Account Management Specialist, you will be responsible for maintaining customer satisfaction, verifying sales orders, and communicating with production and shipping departments.

Key Responsibilities:

  • Maintain customer satisfaction by answering order, shipping, and service questions, and providing paperwork requested by customers.
  • Verify that the main components of sales orders match customer purchase orders, including delivery dates, delivery instructions, invoicing requirements, and prepay vs. net terms.
  • Continually communicate with the production manager and shipping and receiving department.
  • Review prior week's orders and enter them into the respective pipeline report.
  • Provide freight quoting as needed.
  • Resolve product or service problems by clarifying customer complaints and processing customer RMAs created by the sales department or warranty manager.
  • Run receiving reports daily to allocate backordered parts, create pick tickets, and create production orders as required.
  • Perform additional assignments as directed by the vice president, director of sales, and/or director of operations as needed.

Requirements:

  • 2 years of experience in order management or a related field.
  • Excellent communication and organizational skills.
  • Ability to multitask and meet deadlines.
  • Proficient in Microsoft Office.

What We Offer:

  • Competitive salary.
  • Health, dental, and vision insurance.
  • 401(k) plan.
  • Paid time off.
  • A fun and inclusive workplace.


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