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Customer Service Associate

2 months ago

York, Pennsylvania, United States Menasha Corporation Full time
About the Opportunity

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Associate. In this role, you will be responsible for ensuring timely order entry, proactively managing order timelines, and providing exceptional customer service to our valued clients.

Key Responsibilities:
  • Process orders and prepare correspondence to ensure customer satisfaction
  • Proactively monitor open orders to advise key stakeholders of possible lead time challenges
  • Demonstrate knowledge of Menasha's products and capabilities to align with customer's products and objectives
  • Receive and respond to customer complaints and process appropriate corrective actions
  • Support pricing requests and monitor product inventory to assure availability for production and/or distribution to customer
  • Prepare and review required business reports and support continuous improvement initiatives
Requirements:
  • High school diploma or equivalent required
  • Minimum of 2 years of relevant experience required
  • Prior display, graphic, and/or contract packaging industry experience preferred
  • Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint
About Menasha Corporation

Menasha Corporation is a leading provider of packaging and supply chain solutions. Our two companies, Menasha Packaging and ORBIS Corporation, are dedicated to delivering innovative solutions to our customers. We are committed to providing a positive and inclusive work environment that fosters growth and development.

As a Customer Service Associate, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. If you are a motivated and detail-oriented individual who is looking for a challenging and rewarding career, we encourage you to apply.